Servicing and Spares

Our workshops are primarily set up to service and repair all the electric bikes that we sell. Each of our brands is backed by a spares policy so that the electric bikes bought from us are sustainable.

Our trained mechanics can try and help owners of other bikes, but unless the bike is from a recognised brand that is still trading, due to the multiplicity of different parts, we may not be able to help.

There follows details of two services for electric bikes and a battery test which we recommend to owners to ensure that their bikes remain serviceable.

All the bikes sold by us are eligible for a first free 6-week service to ensure that everything is operating properly.

The Full Service £50 +Parts + VAT

The Full Service is designed for an electric bike that has had moderate to heavy use, to ensure that it is operating properly and to prepare it for the next period of use. However, we have priced each part individually for those who wish to pick and choose parts of the service.

The Interim Service £25 + Parts +VAT

The Interim Service is designed for electric bikes that have had light use and need checking over before the next period of use.

The Battery Test £15 +VAT

The battery service is for those batteries outside their guarantee period to ascertain how they are performing or to check whether your charger is working properly. There is no charge for testing a battery or charger under warranty. The discharge test may take 1.5 – 2.5 hours. Additionally, there will be the charging time.

Puncture Repair (inc. new standard tube) £12.00

You can book your bike in through the contact us page.

Show Rooms


Unit 1. Devonshire Court
Devonshire Road
Heathpark Industrial Estate
EX14 1SB


Axcess-Electric-Bikes At P C Tonkin & Son
77 Fore Street
PL26 8PD


© 2018 AXcess Electric Bikes. All Rights Reserved.

Axcess Electric Bikes is rated 4.84 stars by based on 101 merchant reviews

4.84 / 5 Rating
101 Reviews
Axcess were the nearest specialist supplier of Ebikes, and there web page gave good descriptions. I visited their premises, tried out their folding models around the factory estate and on that basis chose a ELife folding bike as the one best suited to my needs. I have been pleased with the model I chose. - It is of robust construction with front fork suspension and it deals well with farm tracks and forest trails - it folds easily and fits in the back of the car - it shrinks distances compared with my old pedal bike - it has coped with all hills I have so far tried it on - I don't know what its range is (30 miles seems about right for gentle countryside). I had thought that battery capacity would be a limitation, but it is not. It is in fact saddle soreness.
I recently purchased the Axcess Electric Shetland folding bike which fits nicely In the back of my SUV without having to lower the rear seats. It’s an excellent bike and build .. easy to mount and dismount .. perfectly suitable for me as I am now in my mid fifties and appreciate a little assistance nowadays on longer journeys and Inclines , that said It’s a great bike for any adult whatever there age and as they say ... It has the power to get you there and back. I have previously owned two other electric cycles of another brand that were hard work to cycle when the power was off even on the flat. I’m pleased to say that this Is not an Issue with the Axcess Electric Bike that you can pedal with ease If and when the power Is not required ..
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